Please Read Each Topic Concerning The Service You Have Requested In Order To Prepare For Your Upcoming Service. We Can't Wait To Meet You!​

No, although we would love to see you and chat with you, we are able to perform all of our exterior cleaning services without you being present at your home. If you plan to be away from home during the time of service please allow us to have access to all parts of your property that will be requiring cleaning.

  • Please ensure that all of your doors and windows are completely shut.
  • Please ensure that we have access to all parts of your property.
  • Please ensure that we have access to a working water source.
  • Please ensure that all of your pets and children are inside the home.

Our pressure washing terms of service:

We are not responsible or liable for any of the following:
Pre-existing damage to any parts of your home including siding, fascia, roofing, windows, screens, concrete, pavers, stonework, brick, tile, decks, fencing, gutters, or roofing.

Standard pressure washing does not include the removal of any of the following:
Rust, oil, grease, glue, paint, caulk, concrete, or any other non-organic material from your surfaces.

  • Please ensure that all of your doors and windows are completely shut.
  • Please ensure that we have access to all parts of your property.
  • Please ensure that we have access to a working water source.
  • Please ensure that all of your pets and children are inside the home.
  • Please make sure to water all of your plants thoroughly before we arrive.

Do I need to be concerned about my plants?
In order to clean your roof with zero chance of damage and ensure the greatest lifespan of your roof, we will wash your roof with detergent and/or sodium hypochlorite. The use of soft washing with sodium hypochlorite completely removes the risk of using high pressure on your roof however it does come with some other inherent risks. The use of sodium hypochlorite on your roof is for the purpose of killing any organic living matter on the shingles or tiles of your roof. That being said it is possible that the run-off of this cleaning detergent and sodium hypochlorite, could harm other organic plant life near your home. We cannot guarantee that your landscaping will be completely unaffected and you should be wary of any roof cleaner that says otherwise. We will do all that we can to help mitigate the risks of our cleaning detergents affecting plant matter around the base of your home. We will do this by pushing the water runoff towards areas with less plant matter. We will also dilute all concentrations of cleaning detergent by spraying water before and after the job. All of these precautions will help to greatly reduce the risk of affecting plant matter, but if you do notice any issues ease give us a call right away!

  • Please ensure that all of your doors and windows are completely shut.
  • Please ensure that we have access to all parts of your property.
  • Please ensure that we have access to a working water source.
  • Please ensure that all of your pets and children are inside the home.
  • Please remove all of your screens from your windows.
  • Please move any patio furniture that is obstructing access to your windows.

What if it rains on the day of service?
In order for us to keep our schedule intact and promptly serve all of our customers, we do continue to schedule window cleaning jobs even if there is rain on the forecast. We are able to clean windows in light rain but if there is heavy rainfall we will reschedule. Rain typically does not affect freshly cleaned windows but if you happen to see any spots within 2 days please let us know and we will touch up the windows for you for free.

Our window cleaning terms of service:
Regular window cleaning does not include the removal of any of the following:
Glue, paint, artillery fungus, calcium, mineral deposits, or any adhesives.
For any of these situations in particular removal of paint or hard water stains, a tempered glass waiver must be signed.

  • Please ensure that we have access to all parts of your property.
  • Please ensure that we have access to a working water source.
  • Please ensure that all of your pets and children are inside the home.
  • Please let us know which garbage bin you would like us to dispose of all of the debris that is extracted from your gutters.

Our gutter cleaning terms of service:
We are not responsible for any pre-existing damages to your gutters or your siding. we are not responsible for the outcome of your gutters in any way if they are not in good condition or any of the following criteria is present: loose nails rotting wood or any visible detachment of the gutter from the house. If your gutters need downspout clearing we do offer this service but we do not provide underground clearing of the downspouts.

If you are home during the cleaning payment is due upon completion of our service. You may pay in the form of cash, check, or credit card. If you are not home during the cleaning service then we will email you an invoice with a link to a payment portal which you can then pay with a credit card. Payment is due within three business days of the sent invoice.

All commercial cleaning services are subject to net 30 payment terms. You will be emailed an invoice with a link to a secure payment portal.

Please review our terms and conditions below, these are subject to change:

Minimum Charge Policy

  • A minimum service charge of $395 applies for homes within the 22405 and 22401 zip codes. For homes located further from our office, a different minimum charge may apply. Your customer service representative will discuss and confirm your specific minimum charge before service commencement.

Service Guarantee

  • We guarantee that all our services will be executed with utmost professionalism and quality. The estimates provided are based on the information you’ve supplied. Should there be discrepancies or deviations from the provided details, adjustments to the service charge may be necessary. We pledge transparency and will communicate any changes for your approval prior to commencing work. Our goal is to avoid any surprises and we do not use “bait and switch” tactics.

Product Safety and Pre-Service Preparations

  • Our cleaning products are biodegradable and safe for both your family and pets. Please remove any outdoor fabrics, decorations, furniture, and portable plants from the cleaning area prior to our arrival. Should you need assistance with heavier items, please notify us in advance.

Water Intrusion Precautions

  • If you are aware of any leaky windows or doors, please place a white towel on the floor inside to catch drips. Red Door is not liable for water intrusion due to leaky windows, doors, or any other leak.

Window Closure and Rescheduling

  • Ensure all windows are securely closed before our arrival. Open windows will necessitate service rescheduling, potentially incurring additional charges.

Window Cleaning Disclaimer

  • Our house wash packages aim for streak-free windows, yet factors like oxidized frames and hard water deposits, outside our control, may affect outcomes. Our pure-water system effectively removes dirt but does not address hard water deposits, etching, or scratches.

Electrical Safety

  • Technicians will cover and tape external electrical outlets and security devices. We are not responsible for damage to non-water-tight outdoor electrical components.

During Service

  • People and pets need to remain indoors, or away from the work area during cleaning to avoid contact with cleaning solutions, which, while safe, may discolor clothing.

Soft Wash Limitations

  • The soft wash service targets organic material removal and is not designed for oxidation, artillery fungus, rust, clay, oil, or paint/stain removal. Consult with your sales representative for services covering these conditions.

Water Usage

  • Access to your water supply is necessary for service completion. Although we carry an initial supply, additional water may be needed. The cost is minimal, and we are cautious not to overuse or damage hose bibs. Red Door is not responsible for hose bib wear or replacement.

Fuel Surcharge

  • A fuel surcharge, not exceeding $17, will be applied to all services if national fuel prices surpass $3.25 per gallon.

Agreement to Terms

  • By accepting our quote, you confirm that you have read, understood, and agreed to these terms and conditions.

We appreciate your business and look forward to serving you. If you have any questions or need further clarification on our terms and conditions, please do not hesitate to contact us.

Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to any principles of conflicts of law.

Thank you for entrusting Red Door with your home service needs. We are dedicated to ensuring a seamless and satisfactory experience for all our clients

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