Terms and Conditions

TERMS AND CONDITIONS 

House Washing: Low pressure cleaning includes the removal of common environmental debris such as dirt, grime, algae and mildew which adhere to walls. Although low pressure is used to clean siding, damage can occur due to maintenance and/or building materials issues.  House Washing  is not intended to remove oxidation (which appears as a chalky residue on vinyl and aluminum), artillery fungus (small black dots caused by a fungus in the mulch or plants), rust, clay, clay dust, oil, or paint/stain. Removal of some of these items may be covered under a separate service. 

What is required of you before arrival: 

• Provide access to a working exterior water spigot. 
• Ensure all windows and doors are shut and secure. 
• Secure all pets for the duration of our visit. 
• Remove all sensitive items which could be susceptible to damage. 

Roof Soft Washing – 7 Year Limited Warranty: Red Door Pro Wash does not use high-pressure or wire brushes during this service and follows industry standard processes and procedures. All treated compounds may take up to 6 months to disappear naturally, especially moss and lichen. This process is  designed to thoroughly clean your roof without damaging shingles. 

A roof cleaning is intended to remove organic staining and does not include removal of debris such as limbs, branches, leaves, etc.  Tree limbs and debris resting on or within eight(8) feet of a roof surface can void your warranty. This limited warranty is transferable to the new owner of a property.

FOR THE TERM OF THREE YEARS, RED DOOR PRO WASH WILL RETREAT ANY AFFECTED AREA AT NO COST TO THE CUSTOMER. BEGINNING AT YEAR THREE UNTIL YEAR FOUR, RED DOOR PRO WASH WILL RETREAT ANY AFFECTED AREA FOR THE COST OF 20% OF THE ORIGINAL COST OF APPLICATION. BEGINNING AT YEAR FOUR TO YEAR SEVEN, RED DOOR PRO WASH WILL RETREAT ANY AFFECTED AREA FOR THE COST OF 50% OF THE ORIGINAL COST OF APPLICATION. Your warranty covers correctly pitched roof types such as asphalt shingles, concrete / clay tile, asbestos and compound surfaces with no pooling on the roof surface. This warranty is transferable to any owner of the property at no additional cost. 

Window Cleaning: Red Door Pro Wash’s routine window cleaning service includes the removal of common environmental debris such as dirt, grime, bird droppings, etc. Excessive buildup of atypical debris such as paint, plaster, concrete, stickers, tape, etc. must be indicated on the work order and noted prior to service and is not included in our cleaning. Removing hard water stains, mineral deposits and etching from your glass are not included in our routine service and require extra time, cleaning solutions and a waiver to protect against pre-existing conditions. Broken seals, fogging and moisture between your panes can only be addressed by replacement of the pane itself.

Gutter Cleaning: Gutter cleaning service includes the removal of debris inhibiting the normal flow of water within your gutter system. Gutters must be accessible with a 32’ ladder. Red Door Pro Wash cannot address any blockage occurring underground. If this issue is spotted, we will attempt to notify you at the time of service. 

Other Terms and Conditions: 

The price quoted is based on the information you provided to our CSRs (calls are recorded to ensure top-notch customer service and accuracy). If there is any deviation between information you provided and actual conditions, we reserve the right to charge accordingly. We make these adjustments only when it is absolutely necessary and with great consideration. We will inform you of any changes before we begin the work. There will be no “surprise” increases after the fact. 

Cancellations and rescheduling: All cancellation and rescheduling requests must be submitted at least 48 business hours before your scheduled appointment. Changes made outside of this window will be subject to a $50 non-refundable fee. We appreciate your understanding as this policy helps us protect our team’s schedule and serve all of our clients as efficiently as possible.

Our cleaning products are biodegradable and safe for your family and pets; however, we request that you remove any fabrics, flags, furniture, décor, portable potted plants, etc. from the areas we’ll be cleaning, before our arrival. If you need assistance with a few heavier items, please let us know during the scheduling process. 

If you are aware of any leaky windows or doors, please place a white towel down on the floor to catch any drips. We are not responsible for water intrusion from leaky windows, doors or improperly sealed or installed penetrations (including, but not limited to, wires, pipes, hoses, and structural supports). 

Painted surfaces can vary widely in their composition and stability. Every precaution will be taken to test for compatibility with our cleaning compounds at the beginning of your service appointment, however due to organic compounds contained in the pigment of some paints, we cannot guarantee the integrity of the paint and therefore some fading or discoloration may occur.

Please make sure all windows are closed tightly. If windows are left open, we cannot perform any part of the service until they are closed. If this can not be accomplished in a timely manner, we will have to reschedule the project and a rescheduling charge may apply. 

We make every attempt to ensure your windows are streak-free with our house wash packages. However, a multitude of factors can affect your windows. These include oxidized frames, hard water deposits, and other environmental factors beyond our control. 

Our technicians may cover and/or tape any electrical outlets or security devices on the outside of the home; however, we are not responsible for outlets or other outside electronic devices including cameras, doorbells, or communication boxes that are not water-tight. We ask that you remove any electronic items that may be damaged. Out of an abundance of caution, it is recommended that you utilize the property’s breaker box to shut off power to any and all exterior outlets, light fixtures, etc.

Once our technicians begin cleaning and throughout the duration of the service we ask that you and any pets remain inside of your home. While our detergents are biodegradable and safe, they can cause discolorations if they make contact with clothing. 

We have the most advanced plant protection process available; however, environmental factors such as dry and/or hot weather immediately prior to and/or during the service can have an adverse effect on plants. We take every precaution available, however, plants that are more delicate may be affected by our detergents, especially flowering plants. We ask that you thoroughly water your landscaping before our arrival. We ask that if plants exhibit ill effects after your cleaning service, that you water them well and allow 4 to 6 weeks for them to rejuvenate. This is a rare occurrence, however, we want you to be fully informed of the possibility, as any soft wash process has similar results due to the salt produced by the breaking down of the detergent. Rest assured, we will take the utmost care of your landscaping. 

We require access to your water supply to complete your service. We bring 275 gallons with us, but typically need more to complete your service. At the highest rate in our service area (KG Service Authority), we typically use less than $10 in water. 

Hose bibs are a wear and tear item on your home. Our technicians may open and close a hose bib for water access, but they will not use tools/wrenches on the hose bib or over tighten them. These items will wear out over time, and we are not responsible for their repair or replacement if they leak.

By signing the quote you agree that you have read and understood the disclaimer and agree that we will be performing the services you selected.